Billing + Account Settings
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Organization Settings
Getting Started on Switchboard
Overview + Pricing
Texting Pricing
Request a Texting Account
Integrations
NGP Integration with Switchboard
Other Free Tools
Shortlinks
Analytics Dashboard
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Product Updates
April 2024 Product Update
June 2024 Product Update
May 2024 Product Update
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Run a Texting Program
Inbox Sentiment Sorting
Message Threads
Toll Free Verification and 10DLC Registration
Tips for Managing Your Messaging Programs
Building a New Text Broadcast (Step-by-Step Guide)
Automated Responses
Schedule Send + Pause Your Broadcasts
MMS Messages
Broadcast Stats
Bulk Creating a Script in Switchboard
Canned Response
Run an Email Program
Email Deliverability
Tools to Monitor Email Deliverability
Using Analytics to Guide Future Email Content
Email Deliverability 101
Warming Up Your Email Program
How to Target for a Healthy Email Program
Writing a Compelling Fundraising Email Series
Creating a Strong Email Campaign
Daily Volume Allotment
Reusable Content Blocks
Adding an Unsubscribe Link
Switchboard Email Reputation Score
Adding a disclaimer box in the visual editor
Adding Preheader Text
Targeting + List Management
Switchboard Collective: Advanced Targeting
How to Use Reusable Fields
Audience Builder Tips and Tricks
Phone Lists Types
Labels
Video Resources
Web Forms
Font sizes and embedding photos or videos
Forms + Reusable Fields
Pre-Fill Form Fields
All Categories > Run a Texting Program
11 articles
We have developed a model that assigns labels to incoming messages based on the content to help sort your inbox and surface the most important replies.
Updated 17 hours ago by Alexis Salcedo
Claim and Release Texts. If you are running a texting program that requires your staff/volunteers to reply back to messages, you can have these individuals do this at their leisure using the “Claim C…
Updated 2 months ago by Cassidy Chassagne
🤑 Switchboard users who send via toll-free verified or local registered (10DLC) sending numbers qualify for a lower price per message. Pricing details here: swtch.help/pricing. 10DLC Registered FAQ +…
Updated 1 month ago by Cassidy Chassagne
Pause Broadcast in Progress. If you need to edit a broadcast that’s already sending, you can click Pause sending at the top left of this new section. This button will appear below the Send Broadcast…
Updated 2 months ago by miranda lan
Drafting your first text broadcast with us and don't know where to start? This quick guide will walk you through the basics of drafting a text broadcast with Switchboard. Once you navigate to Broadca…
Updated 2 months ago by Alexis Salcedo
Create Automated Response by Keyword. If you have ever texted “Blue” or “Vote” to Biden’s 30330 short code number, you have used automated responses by keyword. The good thing is you don’t need a sho…
Schedule Send Broadcasts. This feature allows you to schedule broadcasts at a later date/time. For example, if you want to send a broadcast out Saturday afternoon but don’t want to have to log-in on…
Media may appear differently for each person receiving a message, depending on their device. Carriers and devices may shrink or enlarge media to accommodate screen sizes. We recommend testing your vi…
After you send your message, another section will appear below “Send Test Messages to Yourself or Your Team.” Here, you will be able to see the status and stats of your broadcast. Previously Opted Ou…
Switchboard now has the functionality to build and create scripts for your volunteers and staff to use when replying to folks in the inbox. While you can create your scripts one step at a time, some…
Updated 3 months ago by Alexis Salcedo
Create Canned Responses. Canned responses can save you time when you are replying to messages in your inbox. It can also help you standardized responses across your organization. To set them up: Navi…
Updated 3 months ago by Cassidy Chassagne