Run a Texting Program

11 articles

MMS Messages

Media may appear differently for each person receiving a message, depending on their device. Carriers and devices may shrink or enlarge media to accommodate screen sizes. We recommend testing your vi…

Updated by Cassidy Chassagne

Toll Free Verification and 10DLC Registration

🤑 Switchboard users who send via toll-free verified or local registered (10DLC) sending numbers qualify for a lower price per message. Pricing details here: swtch.help/pricing. 10DLC Registered FAQ +…

Updated by Cassidy Chassagne

Tips for Managing Your Messaging Programs

Pause Broadcast in Progress. If you need to edit a broadcast that’s already sending, you can click Pause sending at the top left of this new section. This button will appear below the Send Broadcast…

Updated by miranda lan

Inbox Sentiment Sorting

We have developed a model that assigns labels to incoming messages based on the content to help sort your inbox and surface the most important replies.

Updated by Alexis Salcedo

Message Threads

Claim and Release Texts. If you are running a texting program that requires your staff/volunteers to reply back to messages, you can have these individuals do this at their leisure using the “Claim C…

Updated by Cassidy Chassagne

Building a New Text Broadcast (Step-by-Step Guide)

Drafting your first text broadcast with us and don't know where to start? This quick guide will walk you through the basics of drafting a text broadcast with Switchboard. Once you navigate to Broadca…

Updated by Alexis Salcedo

Automated Responses

Create Automated Response by Keyword. If you have ever texted “Blue” or “Vote” to Biden’s 30330 short code number, you have used automated responses by keyword. The good thing is you don’t need a sho…

Updated by Cassidy Chassagne

Schedule Send + Pause Your Broadcasts

Schedule Send Broadcasts. This feature allows you to schedule broadcasts at a later date/time. For example, if you want to send a broadcast out Saturday afternoon but don’t want to have to log-in on…

Updated by miranda lan

Broadcast Stats

After you send your message, another section will appear below “Send Test Messages to Yourself or Your Team.” Here, you will be able to see the status and stats of your broadcast. Previously Opted Ou…

Updated by miranda lan

Bulk Creating a Script in Switchboard

Switchboard now has the functionality to build and create scripts for your volunteers and staff to use when replying to folks in the inbox. While you can create your scripts one step at a time, some…

Updated by Alexis Salcedo

Canned Response

Create Canned Responses. Canned responses can save you time when you are replying to messages in your inbox. It can also help you standardized responses across your organization. To set them up: Navi…

Updated by Cassidy Chassagne